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applicants
CUSTOMER SERVICE ASSISTANT – GROUP & CREDIT LIFE Ref: BAI/1/2010/CSA-GCL
at British American in Nairobi
Reporting to the Assistant Customer Service Manager, the jobholder is charged with the task of processing and payment of claims to policyholders according to laid down standards.
Key Responsibilities
• Assemble and analyze claim documents as submitted by Brokers.
• Process claims accurately and in a timely fashion as per Customer Charter or agreed Service Level Agreements ( SLA’s).
• Attend to all queries from Brokers through email, telephone or letters in a timely fashion.
• Update brokers on all matters brought to attention either through regular mail, email or telephone.
• Submit monthly and quarterly reports and any other adhoc reports as may be required by company management
Qualifications, Knowledge, Experience
Bachelor of Commerce Degree or a business related degree
Minimum 2 years relevant experience
Computer literate in Ms Excel, Ms Word and Ms Outlook
Key Responsibilities
• Assemble and analyze claim documents as submitted by Brokers.
• Process claims accurately and in a timely fashion as per Customer Charter or agreed Service Level Agreements ( SLA’s).
• Attend to all queries from Brokers through email, telephone or letters in a timely fashion.
• Update brokers on all matters brought to attention either through regular mail, email or telephone.
• Submit monthly and quarterly reports and any other adhoc reports as may be required by company management
Qualifications, Knowledge, Experience
Bachelor of Commerce Degree or a business related degree
Minimum 2 years relevant experience
Computer literate in Ms Excel, Ms Word and Ms Outlook
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Published on 03-02-2010
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Viewed: 287 times